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30-day return GUARANTEE
As we prepare to say goodbye and close the doors at Nelson & Carter, we want to thank each and every one of you who has supported our family-run business over the years. Even during this final chapter, your satisfaction remains our top priority.
If for any reason you're not completely happy with your purchase, you can return or exchange it within 30 days of receiving your order. We'll do everything we can to ensure your 100% satisfaction — right to the very end!

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Frequently Asked Questions
Yes, we offer free premium shipping because we value you as a customer and want to provide you with the best service.
Yes, you can return your order within 30 days of receiving it.
You can track your order by entering the tracking number you received from us on the "FOLLOW YOUR ORDER" page. Once you’ve entered the number and clicked "TRACK," you will see the status of your order.
You can pay safely and securely with the following payment methods: PayPal, Credit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.
Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.
Email: support@nelsonandcarter.com